Course Accreditation: Envesca


Highfields remote invigilation system has been developed with candidates in mind to ensure they have everything they need to sit their assessments in a relaxed environment that meets regulated standards.
How it works Candidates select a suitable area to sit their exam in line with Highfield’s requirements. After logging in to the remote invigilation system, they can navigate to their exam easily and complete their pre-assessment checks. While in their exam, Highfield invigilators evaluate and monitor each candidate’s performance to ensure the exam conditions are maintained throughout the assessment. As the assessment is completed within a digital platform, results can be provided instantly. What candidates will need:
  • Isolated area
  • Computer
  • Smartphone
  • Webcam
  • Identification


This easy-to-read Level 2 Customer Service Handbook is the ideal resource to support customer service training. In addition to covering the entire learning outcomes of the level 2 award in customer service, it can also be used to support in-house training programmes. In addition, we believe that it is essential reading for anyone who works in a customer-facing role and acts as the perfect introduction to good customer service practices. Topics covered include:
  • The principles of customer service
  • How customers’ needs and expectations are formed
  • Interpersonal skills and appropriate behaviour
  • Responding to customers’ problems or complaints


This Level 2 Personal Licence Holders Handbook focuses on the key points and is the most effective and accessible handbook for prospective personal licence holders. The book has been written specifically to help candidates to pass their Award for Personal Licence Holders examination and is the ideal text to accompany our eLearning course.


 This Level 3 Health & Safety book provides managers and supervisors with the essential, practical information they need to manage Health and Safety and provide a safe environment.


This Level 3 Food Safety book will provide you with the essential, practical food safety information you need to be able to manage staff to provide safe food. It is a perfect resource for anyone completing the Level 3 Food Safety eLearning course.


This Level 2 Moving and Handling Handbook is an essential reference book for anyone involved in manual handling operations.