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This Fire Safety Awareness handbook covers information that will help ensure you understand what is required to keep you and your colleagues safe at work. It is the course book to support those candidates undertaking the Level 1 Fire Safety Awareness eLearning.
This Food Safety Awareness handbook provides clear guidance on food safety and the safe handling of food, effectively instilling in employees their responsibilities regarding the prevention of food poisoning.
This health and safety awareness handbook provides clear guidance on the rules of health & safety that all employees must follow, as well as being a textbook to support those learners undertaking the Level 1 Health and Safety eLearning.
This Level 2 COSHH handbook helps support compliance with the Control of Substances Hazardous to Health Regulations. It is also the course book that supports those candidates undertaking the Level 2 Principles of COSHH eLearning.
This Level 2 Food Safety handbook has an easy-to-read style combined with a practical approach. Reference is made throughout the book to hazards and controls so that staff will gain an understanding of the HACCP principles.
This Level 2 HACCP handbook offers considerable practical assistance to anyone who needs a basic understanding of HACCP and guidance on implementing HACCP. It is ideal for candidates doing the Level 2 HACCP eLearning course.
This Level 2 Health and Safety Handbook has an easy-to-read style and an emphasis on a practical approach. It is an ideal course book to support those candidates undertaking the Level 2 Health and Safety eLearning.
This Level 3 Food Safety book will provide you with the essential, practical food safety information you need to be able to manage staff to provide safe food. It is a perfect resource for anyone completing the Level 3 Food Safety eLearning course.
This Level 3 Health & Safety book provides managers and supervisors with the essential, practical information they need to manage Health and Safety and provide a safe environment.
This Level 2 Personal Licence Holders Handbook focuses on the key points and is the most effective and accessible handbook for prospective personal licence holders. The book has been written specifically to help candidates to pass their Award for Personal Licence Holders examination and is the ideal text to accompany our eLearning course.
- The principles of customer service
- How customers’ needs and expectations are formed
- Interpersonal skills and appropriate behaviour
- Responding to customers’ problems or complaints
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