People Skills Courses

Focus Your Team. Enhance Skills. Guarantee Success.

People Skills 01

Your team only get one chance to make a first impression

People will form views and opinions of your employees within the first few seconds of meeting or talking to them.

It’s vitally important, therefore, that you ensure that your team’s skills, behaviour and performance not only match your company values and customer expectations but exceed them at every level.

Our people skills training will make you stand out from the crowd by equipping your team with the skills and enthusiasm to transform into true brand ambassadors.

Why it is important

68% of customers choose to move their business or loyalty elsewhere purely because of a “lack of indifference” from a company.  Therefore, it is vitally important in today’s market that you ensure your team know how to create a great first impression. They need to look after your customers at every stage of their journey. It’s not just your staff’s words and actions that affect how your customers think about your business. It is also how they make them feel. Therefore, your team must constantly assess and meet your customer’s expectations and needs in a way that takes full account of them as an individual.

People Skills 03
People Skills 02

What this means to you

Customers feel valued and understood when they are treated as individuals, and your staff consistently exceeds their expectations.  This creates a positive customer experience from beginning to end. Wowing your customers by delivering remarkable service and enhancing customer engagement will ensure your business stands out from the crowd. Investing in your business in this way will also boost your reputation, sales and profits.

Not Sure What You Need?

If you can’t find what you’re looking for our friendly team are here to help you.

Our People Skills Training Courses

Below are our people skills training courses; simply click on each course to access course information. In addition, we also offer non-accredited customer service training courses that can be tailored to your business requirements and timetable.
If you are unsure what level of training you or your staff should undergo, please call our friendly team on 01452 502113. We will happily help you assess your needs to ensure you select the right course.
Course Levels New
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People Skills
This one-day Level 2 Customer Service course will help you to improve your customer service skills to enable you to provide the best possible experience.

What Our Customers Say About Us

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We have utilised the Health and Safety services provided by Envesca for the past four years and found their support invaluable in growing our own business. Their retained services have helped us get through various Health and Safety accreditations. We’d be happy to recommend Envesca to any other company wanting safety advice at any level of involvement. Keep up the great work!

Michael Dent

| Director |

Primary Water Solutions

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I have been using Envesca to deliver the Health and Safety training for our Health and Social care charity for over eleven years. I have nothing but praise for the training delivery, professionalism, and friendly service we receive.

Helen Shave

| Learning & Development Manager |

White Horse Care Trust

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