People Skills Courses
Focus Your Team. Enhance Skills. Guarantee Success.
Your team only get one chance to make a first impression
People will form views and opinions of your employees within the first few seconds of meeting or talking to them.
It’s vitally important, therefore, that you ensure that your team’s skills, behaviour and performance not only match your company values and customer expectations but exceed them at every level.
Our people skills training will make you stand out from the crowd by equipping your team with the skills and enthusiasm to transform into true brand ambassadors.
Why it is important
68% of customers choose to move their business or loyalty elsewhere purely because of a “lack of indifference” from a company. Therefore, it is vitally important in today’s market that you ensure your team know how to create a great first impression. They need to look after your customers at every stage of their journey. It’s not just your staff’s words and actions that affect how your customers think about your business. It is also how they make them feel. Therefore, your team must constantly assess and meet your customer’s expectations and needs in a way that takes full account of them as an individual.
What this means to you
Customers feel valued and understood when they are treated as individuals, and your staff consistently exceeds their expectations. This creates a positive customer experience from beginning to end. Wowing your customers by delivering remarkable service and enhancing customer engagement will ensure your business stands out from the crowd. Investing in your business in this way will also boost your reputation, sales and profits.
Not Sure What You Need?
If you can’t find what you’re looking for our friendly team are here to help you.
Our People Skills Training Courses
What Our Customers Say About Us
We have utilised the Health and Safety services provided by Envesca for the past four years and found their support invaluable in growing our own business. Their retained services have helped us get through various Health and Safety accreditations. We’d be happy to recommend Envesca to any other company wanting safety advice at any level of involvement. Keep up the great work!
| Director |
Primary Water Solutions
I have been using Envesca to deliver the Health and Safety training for our Health and Social care charity for over eleven years. I have nothing but praise for the training delivery, professionalism, and friendly service we receive.
| Learning & Development Manager |
White Horse Care Trust