Highfield Level 2 Award in Customer Service

time icon Duration: : 1 Day
time icon Accreditation: Highfield
time icon Asessment: 30 MCQ

Highfield Level 2 Customer Service Training

What’s It About?

This one-day Customer Service training course will help you to improve your customer service skills and provide the best possible experience for your customers.

The qualification covers customer service principles, including how to meet customer expectations.  It also includes the importance of appropriate behaviour and communication skills and techniques and ways to deal with problem customers.

Who Should Attend?

This Highfield Level 2 Customer Service training course is ideal for those employees who work in a customer service role who wish to take their customer care to another level—similarly, anyone who deals directly with customers face-to-face, over the telephone or by e-mail.

The course is suitable for a wide variety of work environments and job roles such as:-

  • Receptionists
  • Waiters and Waitresses
  • Sales and Customer Service Employees
  • Call Centre Workers
  • Online Support Staff
  • Tradesmen.

Why’s It Important?

No matter the size or type of your business you operate, excellent customer care needs be at the heart of your business model if you wish to be successful. It is essential to provide your customers with the best possible experience when they contact anyone within your business.

Many businesses fail to realise just how important good service is for the overall health of their business. This can be a huge mistake since good service isn’t just important… it’s absolutely vital.

Everything about your company reflects upon everything else. So, if you have good customer service, people naturally assume you have good products. If you have bad service; however, people usually believe you have bad products.

For further guidance on customer service training, visit the Government website.

What Will You Gain?

By attending this Customer Service training course, you will understand the principles of excellent service. You will also understand how customers’ needs and expectations are formed.

On returning to the workplace, you will be able to provide an exceptional level of service within your business and deal with customers’ problems and complaints successfully.

By providing a consistently high level of service, your business will benefit from increased sales, customer loyalty and an enhanced public image.  Also, happy and satisfied customers create a positive working environment which means a more effective workforce.

Key Topics

Course Delivery Options and Prices

We aim to help you make your training budget go further, and we offer a range of cost-effective training options, for example:


A one-day course delivered at your premises for up to 15 candidates.


At your site. Alternative location of your choice. Virtually via Zoom or Teams.


This course can be delivered on a date and time to suit you and your business. This can even be at the weekend or in evening, if you prefer.


For a bespoke proposal and details of any discounts available please contact us.


The course price is fully inclusive of one days training, course materials, examination fees and a certificate from the awarding body on successfully passing the examination.


An online eLearning course that you can complete any time, any place, any where.


At home or your office.


The choice is yours!


£30.00 + VAT per person

Save money with bulk purchases.

  • Buy 10 to 49 licences and save 10%.
  • Buy 50 to 99 licences and save 15%.
  • Buy 100 or more licences and save 20%.


Access to the eLearning course. Once you have started the course you have access for 12 months.

Once you have completed the course you will be able to download a Level 2 Customer Service certificate.

Download The Course Fact Sheet

For full course content, entry requirements and assessment method.

Enquire About Your
In House Training

We can provide a tailored course at your site to suit the needs of your business. Please click the button below to enquire.

If you’ve got a question or query, please contact our super friendly team, they will be delighted to help you!

Simply get in touch via phone or email.

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