Course: Highfield Level 2 Award in Customer Service
Duration: : 1 Day
Accreditation: Highfield
Asessment: 30 MCQ
Highfield Level 2 Customer Service Training
What’s It About?
This one-day Customer Service training course will help you to improve your customer service skills and provide the best possible experience for your customers.
The qualification covers customer service principles, including how to meet customer expectations. It also includes the importance of appropriate behaviour and communication skills and techniques and ways to deal with problem customers.
Who Should Attend?
This Highfield Level 2 Customer Service training course is ideal for those employees who work in a customer service role who wish to take their customer care to another level—similarly, anyone who deals directly with customers face-to-face, over the telephone or by e-mail.
The course is suitable for a wide variety of work environments and job roles such as:-
- Receptionists
- Waiters and Waitresses
- Sales and Customer Service Employees
- Call Centre Workers
- Online Support Staff
- Tradesmen.
Why’s It Important?
No matter the size or type of your business you operate, excellent customer care needs be at the heart of your business model if you wish to be successful. It is essential to provide your customers with the best possible experience when they contact anyone within your business.
Many businesses fail to realise just how important good service is for the overall health of their business. This can be a huge mistake since good service isn’t just important… it’s absolutely vital.
Everything about your company reflects upon everything else. So, if you have good customer service, people naturally assume you have good products. If you have bad service; however, people usually believe you have bad products.
For further guidance on customer service training, visit the Government website.
What Will You Gain?
By attending this Customer Service training course, you will understand the principles of excellent service. You will also understand how customers’ needs and expectations are formed.
On returning to the workplace, you will be able to provide an exceptional level of service within your business and deal with customers’ problems and complaints successfully.
By providing a consistently high level of service, your business will benefit from increased sales, customer loyalty and an enhanced public image. Also, happy and satisfied customers create a positive working environment which means a more effective workforce.
Key Topics
- Understanding the principles of customer service
- How customers' needs and expectations are formed
- Interpersonal skills
- Appropriate behaviour
- The customer journey
- How to communicate with customers
- How to handle customer information
- How to resolve customer problems
- How to deliver good customer service to challenging customers
- Importance of customer feedback
Course Delivery Options and Prices
We aim to help you make your training budget go further, and we offer a range of cost-effective training options, for example:
In House Training
Overview:
Location:
Dates:
Pricing:
For a bespoke proposal and details of any discounts available please contact us.
Included:
eLearning Programme
Overview:
Location:
Dates:
Pricing:
£32.00 + VAT per person
Save money with bulk purchases.
- Buy 10 to 49 licences and save 10%.
- Buy 50 to 99 licences and save 15%.
- Buy 100 or more licences and save 20%.
Included:
Access to the eLearning course. Once you have started the course you have access for 12 months.
Once you have completed the course you will be able to download a Level 2 Customer Service certificate.
Download The Course Fact Sheet
For full course content, entry requirements and assessment method.
Enquire About Your
In House Training
We can provide a tailored course at your site to suit the needs of your business. Please click the button below to enquire.
If you’ve got a question or query, please contact our super friendly team, they will be delighted to help you!
Simply get in touch via phone or email.
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Great service as ever, recently had Simon at our hospital to provide HACCP advice and support and training with staff. All those involved value his help and find his approach refreshingly
personable. It’s easy to recommend Envesca.
My staff and I underwent various training with Envesca. We found that they delivered the training exceptionally well and I would not hesitate to contact them again once we need to update our certificates. You won’t be disappointed.
Chrissie Creed | Director | Hey Pesto Ltd
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