This eLearning course is perfect for all employees and could be great as part of induction for new employees.
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What’s It About?
Effective communication in the workplace is integral to a company’s culture and business success.
Whether face-to-face verbal communication in the office or non-verbal communication like a quick email to a customer, getting the right message to the right person can be vital.
Good communication can mitigate conflict and improve engagement among employees. It can also create better relationships, both internally and with customers, which results in a more talented, productive workforce.
This Effective Communication eLearning course is designed to help you understand the importance of good communication.
You will learn what communication is, the different types of communication and the importance of context in communication. It will equip you with the tools to identify barriers to communication and how to overcome them. Finally, you will understand the importance of effective communication in the workplace and the potential consequences of ineffective communication.
Who’s It For?
This Effective Communication eLearning course is ideal for all levels of employees within a business and as part of the induction process for new employees.
The course is also ideal for use as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace.
What Does It Cover?
- The communication cycle
- Communication in different contexts
- Types of communication
- Barriers to communication
- Inclusive communication
- Overcoming barriers to communication
- Effective communication in the workplace
- Consequences of ineffective communication
How Long Does It Take?
This Effective Communication eLearning course will typically take 20 – 40 minutes to complete. However, as this training is hosted online, candidates can complete one module at a time at a pace to suit them.
Who Is It Accredited By?
This Effective Communication eLearning course is accredited by Highfield Qualifications, the UK’s leading regulated qualifications provider.
How Does It Work?
Our eLearning programmes are available on multiple platforms such as tablets, PCs, Macs and laptops. All you need is an Internet connection. Candidates log on to the Learner Management System and work their way through the course. Included in the course are scenarios that provide them with real-life context.
Our courses simplify even the most complex subjects through media and content-rich exercises that motivate and engage candidates. The key elements of our eLearning courses are:
- interactive exercises and gaming
- media-rich content
- interactive 3D scenarios
- content provided by market-leading experts
- relevant photography and illustrations
- multi-generational content and style
How’s It Assessed?
This Effective Communication eLearning course is assessed by multiple-choice questions at the end of the course. Candidates must score 100% to pass.
If the candidate does not achieve 100% the first time, they will be taken back to review the module they have struggled with. They can then retry the multiple-choice questions as many times as necessary to pass the course.
They will receive an electronic copy of your certificate immediately upon completion of the course. The certificate may be printed and used as evidence of this training.
This online Effective Communication eLearning course alone does not provide a qualification.