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Level 2 Customer Service

This eLearning course is suitable for anyone working in a customer service role, from apprentices to managers and the self-employed.



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Course Description

What’s It About?

There is no doubt that first-class customer service is good for business. It does not matter what type of business you operate. Whether it is a face-to-face business, over the phone or a purely online operation, the company should strive to give its customers the best experience. This will help maintain good customer relations and ultimately secure the business’s success.

This Level 2 Customer Service eLearning course is designed to help anyone who works in customer service improve their customer service skills to provide each customer with the best possible experience.

Who’s It For?

This Level 2 Customer Service eLearning course is suitable for anyone working in a customer service role. It is ideal for all employment levels, from apprentices to managers and the self-employed. In other words, those who work as sales or customer service staff, receptionists and front of house staff, call centre workers and online support staff.

What Does It Cover?

  • Customer service principles
  • Customers’ needs and expectations
  • Behaviour and interpersonal skills
  • Responding to problems or complaints

How Long Does It Take?

This Customer Service eLearning course will typically take 1 – 2 hours to complete. However, as this Customer Service eLearning training is hosted online, candidates can complete one module at a pace to suit them.

Who Is It Accredited By?

This Level 2 Customer Service eLearning course is accredited by Highfield Qualifications, a leading regulated qualifications provider.

How Does It Work?

Our eLearning programmes are available on multiple platforms such as tablets, PCs, Macs and laptops. All you need is an Internet connection. Candidates log on to the Learner Management System and work their way through the course. Included in the course are scenarios that provide them with real-life context.

Our courses simplify even the most complex subjects through media and content-rich exercises that motivate and engage candidates. The key elements of our eLearning courses are:

  • interactive exercises and gaming
  • media-rich content
  • interactive 3D scenarios
  • content provided by market-leading experts
  • relevant photography and illustrations
  • multi-generational content and style

How’s It Assessed?

The Customer Service eLearning course is assessed by multiple-choice questions at the end of the course. Candidates must score 100% to pass.

If the candidate does not achieve 100% the first time, they will be taken back to review the module they have struggled with. They can then retry the multiple-choice questions as many times as necessary to pass the course.

They will receive an electronic copy of your certificate immediately upon completion of the course. This certificate may be printed and used as evidence that you have been trained in customer service.

Please Note

This Level 2 Customer Service eLearning course alone does not provide a qualification.

If you wish to achieve the recognised Level 2 Award in Customer Service qualification, you must sit an invigilated examination. This can be achieved by the Quality at Home service – please call us for further details.