Level 2 Customer Service Handbook
This easy-to-read Level 2 Customer Service Handbook is the ideal resource to support customer service training. In addition to covering the entire learning outcomes of the level 2 award in customer service, it can also be used to support in-house training programmes.
In addition, we believe that it is essential reading for anyone who works in a customer-facing role and acts as the perfect introduction to good customer service practices.
Topics covered include:
- The principles of customer service
- How customers’ needs and expectations are formed
- Interpersonal skills and appropriate behaviour
- Responding to customers’ problems or complaints