Public Course Terms and Conditions

Customers can make a booking either by telephone or via our online booking system.

When you book by telephone you will be sent a booking form to complete and return.

On receipt of a completed booking form we will email you confirming your booking.

Joining instructions will be emailed directly to each candidate, where the email address is supplied; if no email address is supplied, the booking contacts’ email address will be used and it will be their responsibility to pass a copy to the candidates attending the course.

An invoice will be sent to the booking contact.  This should be passed onto the person responsible for paying the account.  Please note: Full payment must be made prior to the start of the course.

All candidates are required to bring with them photographic identity. These could include a full UK driving licence, passport, foreign identification card, work identification, rail card, student union card, EU card, proof of age card, disability card. Failure to provide personal ID may result in candidates being unable to take the examination.

Early Bird Bookings

If you are booking a course 8 weeks or more in advance our Early Bird discount will automatically apply; this entitles you to a 20% discount.

Should payment not be received at least 8 weeks in advance, the original full price of the course becomes applicable.

This promotion is not available in conjunction with any other offers.

Please note that Early Bird bookings are non-transferrable and non-refundable.

Purchases Made From

Purchases made

Under this policy, you may cancel your purchase of the course within the period of 14 calendar days from the date on which the contract of purchase is concluded.

This is called a “Cancellation Period”. Note that if you redeem your voucher during the Cancellation Period, you expressly request us to begin providing the course materials and you acknowledge that you lose your right to cancel the purchase of the course and get any refund for it.


If you have to cancel a booking, the following cancellation charges will apply:

  • More than 27 days prior to the event commencing no charge will be incurred. A full refund or credit note will be issued.
  • 15 to 27 days prior to the event commencing 50% of the total booking fee will be charged.  A refund or credit note for the balance will be issued.
  • Less than 15 days prior to the event commencing the full charge will be incurred.  No refund or credit note will be issued.

Early bird bookings are non-transferrable and non-refundable.

Please note that transfers are deemed as cancellations and the above terms will apply.

Should you need to change the name of the candidate attending an event, please ensure that at least 3 working days’ notice is given prior to the start date.

Please note that if a candidate does not attend an event they are booked onto and no substitute is sent, then the full cost of the course will be incurred and no refund given.

We reserve the right to cancel any event if there are insufficient numbers to run a viable course. In such circumstances you will be given as much notice as possible and the offer of a transfer to another course date, or a full refund of fees paid. We recommend that if you are booking accommodation, you select a hotel that allows you 48 hour cancellation without incurring charges.

Please note that certificates will not be issued until full payment has been made.