Course Accreditation: Highfield
£85.00
- Isolated area
- Computer
- Smartphone
- Webcam
- Identification
£6.95
- The principles of customer service
- How customers’ needs and expectations are formed
- Interpersonal skills and appropriate behaviour
- Responding to customers’ problems or complaints
£6.95
This Level 2 Personal Licence Holders Handbook focuses on the key points and is the most effective and accessible handbook for prospective personal licence holders. The book has been written specifically to help candidates to pass their Award for Personal Licence Holders examination and is the ideal text to accompany our eLearning course.
- Health & Safety
£21.95
This Level 3 Health & Safety book provides managers and supervisors with the essential, practical information they need to manage Health and Safety and provide a safe environment.
- Food Safety
£19.95
This Level 3 Food Safety book will provide you with the essential, practical food safety information you need to be able to manage staff to provide safe food. It is a perfect resource for anyone completing the Level 3 Food Safety eLearning course.
- Health & Safety
£7.50
This Level 2 Moving and Handling Handbook is an essential reference book for anyone involved in manual handling operations.