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For full course content, entry requirements and assessment method.
This eLearning course is ideal for all employees within a business and as part of the induction process for new employees.
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What’s It About?
Conflict in the workplace is destructive and detrimental to all stakeholders. It can leave disengaged employees, unhappy customers and reputational damage.
Unfortunately, we all find ourselves in a conflict situation from time to time. Knowing how to effectively and confidently diffuse such situations is vital to reducing the workplace’s risk of threatening or abusive behaviour.
Effective conflict management can improve engagement amongst employees, ensure that customer experience is not tarnished, and create better relationships, both internally and with customers, that result in a more talented, productive workforce.
This Managing Conflict eLearning course is designed to equip your business with the skills and confidence to effectively handle conflict situations.
You will understand workplace conflict, suitable responses to conflict, cultural differences and different ego types. It will equip you with the knowledge around breakdowns in communication, the behavioural cycle, and behaviour patterns.
This Managing Conflict eLearning course also covers the various models and techniques that can be utilised to effectively manage conflict and provides you with an awareness of the potential damage conflict can cause.
Who’s It For?
This Managing Conflict eLearning course is ideal for all levels of employees within a business and as part of the induction process for new employees.
The course is also perfect for use as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace.
What Does It Cover?
- What is workplace conflict?
- Responses to conflict
- Cultural differences
- Different ego types
- Breakdowns in communication
- The behavioural cycle
- The PEACE model
- Conflict with customers
- The HEAT technique
- Patterns of behaviour
- Distance zones
- Physical conflict warning and danger zones
- Impact factors
- The BAP strategy
How Long Does It Take?
This Managing Conflict eLearning course will typically take 20 – 40 minutes to complete. However, as this training is hosted online, candidates can complete one module at a time at a pace to suit them.
Who Is It Accredited By?
This Managing Conflict eLearning course is accredited by Highfield Qualifications, the UK’s leading regulated qualifications provider.
How Does It Work?
Our eLearning programmes are available on multiple platforms such as tablets, PCs, Macs and laptops. All you need is an Internet connection. Candidates log on to the Learner Management System and work their way through the course. Included in the course are scenarios that provide them with real-life context.
Our courses simplify even the most complex subjects through media and content-rich exercises that motivate and engage candidates. The key elements of our eLearning courses are:
- interactive exercises and gaming
- media-rich content
- interactive 3D scenarios
- content provided by market-leading experts
- relevant photography and illustrations
- multi-generational content and style
How’s It Assessed?
This Managing Conflict eLearning course is assessed by multiple-choice questions at the end of the course. Candidates must score 100% to pass.
If the candidate does not achieve 100% the first time, they will be taken back to review the module they have struggled with. They can then retry the multiple-choice questions as many times as necessary to pass the course.
They will receive an electronic copy of your certificate immediately upon completion of the course. The certificate may be printed and used as evidence of this training.
This online Managing Conflict eLearning course alone does not provide a qualification.