Qualsafe Level 3 Award in Mental Health Refresher

This one-day Mental Health First Aid Refresher course is designed for qualified Mental Health First Aiders who want to refresh their knowledge, rebuild confidence and keep their skills up to date.

Duration: 1 Day

Accreditation: Qualsafe

Assessment: 25 MCQ

Qualsafe Level 3 Award in Mental Health First Aid Refresher

What's It About?

This one-day Mental Health First Aid Refresher course is designed for people who already hold the Qualsafe Level 3 Award in Mental Health First Aid in the Workplace and need to refresh their knowledge, rebuild confidence and renew their qualification before it expires. The qualification is valid for three years, and Qualsafe allows existing qualification holders to complete a shorter requalification course rather than repeating the full 14-hour programme.

You’ll revisit the key skills and knowledge you need as a Mental Health First Aider, including how to recognise when someone may be struggling, start a supportive conversation, listen without judgement and signpost them towards appropriate help.

The course also refreshes the important boundaries of your role. You’re there to listen, support and signpost rather than diagnose, helping you feel clear about what you can do and when professional support is needed.

It’s a practical way to bring your knowledge back up to date, refresh skills you may not use every day and make sure you continue to feel confident in your role as a Mental Health First Aider.

If you haven’t completed the Qualsafe Level 3 Award in Mental Health First Aid in the Workplace before, you’ll need to complete the full course first.

What Will You Gain?

By the end of the course, you’ll have refreshed your understanding of the role and responsibilities of a Mental Health First Aider, including the importance of knowing your own limits, listening without judgement and supporting rather than diagnosing.

You’ll also revisit the key responsibilities employers have for managing mental health and work-related stress, with guidance from the Health and Safety Executive (HSE) helping you understand how this fits into the wider workplace approach.

You’ll rebuild your confidence to recognise when someone may be struggling, start a supportive conversation and know how to respond appropriately, including when and where to signpost someone towards reliable professional or specialist support.

On returning to the workplace, you’ll feel better prepared and more confident to support colleagues when they need it, while being clear about where your role as a Mental Health First Aider begins and ends.

Who Should Attend?

This Mental Health First Aid Refresher course is for people who have already completed the Qualsafe Level 3 Award in Mental Health First Aid in the Workplace and want to refresh their knowledge, rebuild confidence and keep their qualification current. Qualsafe requires learners to retake the qualification before their existing certificate expires.

It is particularly suitable for:

Line managers
Supervisors
Team leaders
Heads of department
HR professionals
Managers with responsibility for staff wellbeing
Existing Mental Health First Aiders who want to continue in the role

If your qualification is approaching its three-year expiry date, this shorter refresher course gives you the opportunity to update your knowledge and renew your qualification without repeating the full two-day programme.

If you’re new to the subject and simply want to build your understanding of mental health in the workplace, our Qualsafe Level 2 Award in Understanding Mental Health in the Workplace may be a better place to start. If you want to become a qualified Mental Health First Aider, you’ll need to complete the full Qualsafe Level 3 Award in Mental Health First Aid in the Workplace first.

Why’s It Important?

Mental health problems can affect anyone, and the impact can be significant for both the individual and the workplace. The Health and Safety Executive (HSE) continues to report that work-related stress, depression and anxiety account for a substantial proportion of work-related ill health and lost working days.

Employers also have a legal duty to protect workers from work-related stress by assessing the risks and taking appropriate action. The HSE Management Standards provide practical guidance to help organisations identify and manage some of the main causes of stress at work.

There is a strong business case for providing the right support too. Research from Deloitte has consistently shown that investment in employee mental health can deliver a positive return for employers through benefits such as improved productivity, reduced absence and better staff retention.

Refreshing your Mental Health First Aid knowledge helps make sure you continue to feel confident recognising when someone may be struggling, starting a supportive conversation and knowing where to signpost them for further help. It also helps keep mental health part of everyday workplace conversations rather than something people feel uncomfortable talking about.

Key Topics

Refreshing your understanding of mental health and why it matters at work
The role, responsibilities and boundaries of a Mental Health First Aider
Recognising signs that someone may be struggling with their mental health
Work-related stress and the factors that can contribute to it
Understanding common mental health conditions, including depression, anxiety and PTSD
Understanding OCD, phobias, bipolar disorder and psychosis
Understanding eating disorders, self-harm and suicide
Active listening and having supportive conversations

Knowing your own limits and looking after your wellbeing
Key legislation relating to mental health in the workplace
Promoting a positive mental health culture
Refreshing the Mental Health First Aid action plan
Coping strategies and practical ways to offer support
Knowing when and where to signpost someone for professional help
Supporting employees experiencing mental health problems at work
Supporting someone who is absent from work and planning their return

How Long Is The Qualification Valid?

Once you successfully complete the Mental Health First Aid Refresher, your Qualsafe Level 3 Award in Mental Health First Aid in the Workplace will be valid for a further three years.

To remain qualified, you’ll need to requalify before your certificate expires. You can do this by completing another Mental Health First Aid Refresher, helping you keep your knowledge fresh, your confidence strong and your qualification up to date.

How You'll Be Assessed And Certified

At the end of the Mental Health First Aid Refresher course, you’ll complete a 25-question multiple-choice examination. You’ll have up to 40 minutes to complete it and will need to answer at least 18 out of 25 questions correctly to pass.

Once you’ve successfully completed the assessment, your result will be submitted to Qualsafe Awards and you’ll receive a new Qualsafe Level 3 Award in Mental Health First Aid in the Workplace (RQF) certificate.

Your renewed qualification will be valid for a further three years, and you’ll need to requalify again before your new certificate expires to remain qualified.

Once the results and PDF certificates are available, we’ll send them to the person who originally booked the training.

Course Delivery Options and Prices

We make it easy to choose a training option that works for your team, your budget and the way your business operates. You can book in-house training at your premises for a group of employees, attend a local public course or choose a flexible online virtual course if that suits your team better.

We’ll help you choose the most practical and cost-effective option for the number of people you need to train.

Click on the drop-down options below to explore each training option and find the one that works best for you.

In House Training

Overview:

A one-day course delivered at your premises for up to 12 candidates.

Location:

At your site.
Alternative location of your choice.

Dates:

This course can be delivered on a date and time to suit you and your business.

Pricing:

For a bespoke proposal and details of any discounts available please contact us.

Included:

The course price is fully inclusive of one days training, course materials, examination fees and a certificate from the awarding body on successfully passing the examination.