Richmond Villages - Case Study

Richmond Villages is an award-winning retirement village operator with over ten years of experience creating care communities across the UK.

Richmond Painswick Case Study

The Richmond Villages offer an alternative to the conventional residential care setting, with purpose-built facilities ranging from independent and assisted living to care homes. 

The company’s relationship with Envesca started back in 2010, initially booking one course for their facility in the Cotswolds. Their criteria, at the time, were location, availability and appropriate range of courses, professionalism, reputation and the ease of booking and subsequent administration.  However, having organised one course, they were so impressed with the organisation and the staff involved that Envesca now provides audits and support for the whole village group across the country.

Richmond Villages now work hand in hand with Envesca to carry out annual audits on both health and safety and food safety. Recent training courses attended by hospitality staff members include food safety, healthy food and special diets.

Susie Oakley, Operations Director, said, “Whilst we offer expert and professional facilities and services within the care industry, we recognise our own limitations regarding the training and development of our staff.  We consider this to be a specialist area and want the reassurance of knowing that we are working with experts in the field. Envesca are definitely those experts!

“Hospitality is a key part of our business and, as such, so is food safety. We deliver a large number of meals every day to our residents, some of whom are immune-compromised, as well as to members of our Wellness Spas and members of the public. We pride ourselves in what we provide and want to ensure that we follow best practice at all times.”


What Richmond Villages have to say about us...

"Our employees who have undertaken training are always impressed with the training delivery and feel confident and knowledgeable as a result."

More Customer Stories

Back in 2014 with our expert support, a training plan was created to better support the senior management team with their health and safety responsibilities. The managers were really impressed with the quality of the training and continue to use our training services to-date.

With our help the team at Bradfords introduced a new health and safety management system into their business. We supported the team to carry out vital risk assessments, identified gaps in their training provision and delivered various courses to bring the staff up to speed.

Becoming a Safeguard Member gave Highbullen Hotel reassurance that they have all the necessary systems in place to effectively manage health and safety in their business. Our support has helped the hotel stay compliant and created a positive health and safety culture within the team.

Not Sure What You Need?

If you can’t find what you’re looking for, our friendly team are here to help you. Please give us a call or send an email.