Richmond Villages - Case Study

Richmond Villages is an award-winning retirement village operator with over ten years of experience creating care communities across the UK.

A sign reads Richmond Villages Painswick: Care Home, Retirement Village, Wellness Spa in front of a picturesque village setting with traditional houses and rolling hills in the background. A wooden fence borders the foreground.

The Richmond Villages offer an alternative to the conventional residential care setting, with purpose-built facilities ranging from independent and assisted living to care homes. 

The company’s relationship with Envesca started back in 2010, initially booking one course for their facility in the Cotswolds. Their criteria, at the time, were location, availability and appropriate range of courses, professionalism, reputation and the ease of booking and subsequent administration.  However, having organised one course, they were so impressed with the organisation and the staff involved that Envesca now provides audits and support for the whole village group across the country.

Richmond Villages now work hand in hand with Envesca to carry out annual audits on both health and safety and food safety. Recent training courses attended by hospitality staff members include food safety, healthy food and special diets.

Susie Oakley, Operations Director, said, “Whilst we offer expert and professional facilities and services within the care industry, we recognise our own limitations regarding the training and development of our staff.  We consider this to be a specialist area and want the reassurance of knowing that we are working with experts in the field. Envesca are definitely those experts!

“Hospitality is a key part of our business and, as such, so is food safety. We deliver a large number of meals every day to our residents, some of whom are immune-compromised, as well as to members of our Wellness Spas and members of the public. We pride ourselves in what we provide and want to ensure that we follow best practice at all times.”

The Richmond Villages logo showcases a heraldic crest with a majestic lion, regal crown, and vibrant yellow leaves. Below this emblem, RICHMOND VILLAGES is elegantly inscribed, with "Part of Bupa" in light blue text enhancing the design's classic charm.

What Richmond Villages have to say about us...

"Our employees who have undertaken training are always impressed with the training delivery and feel confident and knowledgeable as a result."

More Customer Stories

Looking for experts in their field; Richmond Villages use us to carry out audits in both health and safety and food safety across the whole Group. Our efficient booking process and professionalism means Richmond Village can rely on us to provide high quality training and support.

Back in 2014 with our expert support, a training plan was created to better support the senior management team with their health and safety responsibilities. The managers were really impressed with the quality of the training and continue to use our training services to-date.

Over a period of years we have trained hundreds of staff at Muller and their subsidiaries. With our trainers happy to travel and committed to delivering highly engaging and interactive courses, we have managed to remain firmly on Muller’s list of preferred technical training providers.

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