Highfield Level 2 Award in Customer Service
What’s It About?
This one-day course will help your employees to improve their customer service skills and provide the best possible experience of your company.
The qualification covers the principles of customer service, including how to meet customer expectations. It also includes the importance of appropriate behaviour and communication techniques and ways to deal with problem customers.
Who Should Attend?
This course is ideal for those employees who work in a customer service role who wish to take their customer care to another level—similarly, anyone who deals directly with customers face-to-face, over the telephone or by e-mail.
The course is suitable for a wide variety of work environments and job roles such as:-
- Waiters and Waitresses
- Sales and Customer Service Employees
- Call Centre Workers
- Online Support Staff
Why’s It Important?
No matter the size or type of your business you operate, excellent customer care needs be at the heart of your business model if you wish to be successful. It is essential to provide your customers with the best possible experience when they contact anyone within your business.
Many businesses fail to realise just how important good service is for the overall health of their business. This can be a huge mistake since good service isn’t just important… it’s absolutely vital.
Everything about your company reflects upon everything else. So, if you have good customer service, people naturally assume you have good products. If you have bad service; however, people usually believe you have bad products.
What Will You Gain?
By attending this course, your employees will understand the principles of excellent service. They will also understand how customers’ needs and expectations are formed.
On returning to the workplace, they will be able to provide an exceptional level of service within your business and deal with customers’ problems and complaints successfully.
By providing a consistently high level of service, your business will benefit from increased sales, customer loyalty and an enhanced public image. Also, happy and satisfied customers create a positive working environment which means a more effective workforce.
What Will It Cost?
We aim to help you make your training budget go further, and we offer a range of cost-effective training options, for example:
Training from as little as £63.75 + VAT per person, based on a group of 12 people
Licences from as little as £24.00 + VAT per person, taking advantage of our quantity discounts.